Refund policy

Revocation policy - Right of Right of Revocation

The following provisions shall only apply for Customers who place orders as private consumers:  


You have the right to revocate from this contract within 14 days without giving any reason.  
The revocation period will expire after 14 days from the day on which you acquire, or a third party other than the shipping company and indicated by you acquires, physical possession of the products.  
To exercise the right of revocation you must inform us (Catharina Mende, Schröderstrasse 12/1, 10115 Berlin, +49 (0)30 40005651, info@catharinamende.com) of your decision to revoke this agreement by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached sample revocation form, but it is not obligatory.  To meet the revocation deadline, it is sufficient for you to send your statement concerning your exercise of the right of revocation before the revocation period has expired.  


Effects of Revocation
If you revoke this agreement, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to revoke this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.  

We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.  

You shall send back the products or hand them over to us, without undue delay and in any event no later than fourteen days from the day on which you communicate your revocation from this contract to us. The deadline is met if you send back the products before the period of fourteen days has expired.  

You shall bear the direct cost of returning the products.  

You shall only be liable for any diminished value of the products resulting from the handling other than what is necessary to inspect the nature, characteristics and functioning of the products. 

You may use the following sample revocation form, but it is not obligatory:  

Sample-revocation form 
(Complete and return this form only if you wish to revoke the agreement)  

• To Catharina Mende GmbH, Schröderstrasse 12/1, 10115 Berlin 

• I/We (*) hereby give notice that I/We (*) revoke my/our (*) purchase agreement of the following products (*)/provision of the following service (*)  

• Ordered on (*)/received on (*)  

• Name of the Customer(s)  

• Address of the Customer(s)  

• Signature of the Customer(s) (only for written notice on paper)  

• Date  

___________ 

(*) Delete as applicable.